If you have received an incorrect item or order, please contact us as soon as possible via email at firstname.lastname@example.org and ensure that you provide the subject as "MIX UP - URGENT" so that our customer care team can assist you with receiving the correct item or order immediately.
Please do not contact our store staff regarding online enquiries as this may cause confusion and delay your enquiry.
- How do I place an order?
- How do I checkout?
- How long will my order take to deliver?
- Unable to place an order?
- Did you receive the order I placed?
- Can I cancel/make changes to the order I just placed?
- It looks like my card was charged twice. Why?
- Can I cancel my order without being charged?
- When will my order be shipped?