Customer Care

How can I track my order?

Last Updated: Aug 02, 2017 02:05PM AEST

As per our shipping policy, orders are processed Monday through Friday and are shipped within 24 hours of placement, excluding weekends and public holidays. 

You will receive a confirmation email once your order has been shipped that contains your tracking information. If you have not received a shipping confirmation email, please check your Junk Mail or Spam folder, as it may have been received there.

Please also note that tracking information is sent via email at 3pm AEST on the day that orders are shipped out.

If you are still unable to locate any tracking information, please contact us at

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